Privacy Policy

1. Introduction

Qatar Shop ("we", "us", "our") operates a multi-tenant commerce platform for boutiques in Qatar. This Privacy Policy explains how we collect, use, and protect information when you interact with boutiques powered by Qatar Shop, including via WhatsApp, Instagram, and our websites.

2. Information We Collect

• Messages: When you message a boutique via WhatsApp or Instagram, we receive your message content, phone number, and profile name to process your order.
• Order information: Items ordered, delivery address, payment status, and order history.
• Contact details: Phone number, name, and email if provided.

3. How We Use Your Information

• To process and fulfill your orders with the boutique you contacted.
• To send order confirmations, shipping updates, and customer support replies.
• To improve our service and the shopping experience.

4. Data Sharing

Your information is shared only with the specific boutique you are communicating with. We do not sell your data to third parties. We use trusted service providers (hosting, AI processing, payment) who process data on our behalf under strict confidentiality agreements.

5. Data Retention

We retain your data for as long as needed to provide our services and comply with legal obligations. You can request deletion of your data at any time by contacting us.

6. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at the email below.

7. Contact

For privacy-related inquiries, contact us at: privacy@qatar-shop.com