Data Deletion Instructions
Last updated: August 6, 2026
What this page is
Qatar Shop respects your right to delete your personal data. This page explains how to request deletion of the data we hold about you, what gets deleted, what the law requires us to keep, and how long the process takes. It applies whether you interacted with a boutique by WhatsApp, Instagram, phone, or its online store.
What we store about you
If you have messaged, called, or bought from a boutique on Qatar Shop, we may hold: your name, phone number, email, message history with that boutique, call and order details, delivery addresses, reviews and photos you submitted, and your customer account if you created one. Each record is tied to the specific boutique you interacted with — boutiques cannot see each other's data.
How to request deletion
Send an email to the address at the bottom of this page — from the email linked to your account if you have one, or include a screenshot of your WhatsApp conversation so we can verify your identity. Include: (1) your full name, (2) your phone number, (3) the boutique you interacted with (if known), and (4) the statement "I request deletion of my personal data from Qatar Shop." You may also ask the boutique directly — it can raise the request with us on your behalf.
Note: deleting a WhatsApp chat on your own phone does not delete the copy processed by the platform — use the request process above.
What gets deleted
- Your customer profile (name, phone, email) and account for the boutique(s) you specify.
- Your message history (WhatsApp, Instagram) and stored call details with those boutiques.
- Your delivery addresses and saved preferences.
- AI-extracted order drafts and reservations that did not become completed purchases.
- Your reviews and review photos (removed from public display and deleted, or anonymised).
What we retain (and why)
Records of completed purchases are kept for the period Qatari commercial and tax law requires (currently up to ten years for commercial books under Commercial Law No. 27 of 2006). On deletion these records are pseudonymised: your name, phone number, and other identifiers are replaced with a random reference so the record no longer identifies you personally. Audit-log entries required for security and legal compliance are scrubbed of personal identifiers in the same way.
Boutique operators
A boutique operator who cancels their subscription can export their store data for 30 days after cancellation; the store's data is then scheduled for deletion, subject to the same legal retention. To delete an operator account entirely, email us from the account's registered address.
How long it takes
We confirm receipt within 2 business days and complete deletion within 30 days. You will receive an email confirmation once the deletion is complete.
Contact
Send your deletion request to: